Transform with Design

Creating New Innovation Capabilities with Design Thinking

Edited by Jochen Schweitzer, Sihem BenMahmoud-Jouini, and Sebastian Fixson
Categories: Art & Performance Studies, Art, Business, Economics & Industry, Business
Publisher: University of Toronto Press
Hardcover : 9781487506094, 304 pages, September 2023
Ebook (PDF) : 9781487533281, 304 pages, September 2023
Ebook (EPUB) : 9781487533298, 304 pages, August 2023

Table of contents

1. Introduction: Why Implementing Design Thinking Remains a Challenge 
Jochen Schweitzer, Sihem BenMahmoud-Jouini, and Sebastian Fixson

2. Reimagining Healthcare: Implementing Design Thinking in a Health Insurance Company
Matt Templeton, Sebastian Fixson, and Molly Mazzaferro

3. Design Thinking Recipe in a Food Company: The Case of Danone
Sabine Gourmain, Julie Deschamps, and Sihem BenMahmoud-Jouini

4. Keeping the Momentum: The First Decade of Design Thinking at Intuit
Wendy Castleman

5. Design for Joy: How Kaiser Permanente Created a Human-Centered Design Movement
Christi Zuber and Lisa Carlgren

6. Throwing a Hand Grenade at the Bureaucracy: MindLab and Wicked Problems in Government
David Dunne

7. The Making of a Design-Led Innovation Strategy: How Mirvac Launched the Hatch Program 
Natalia Nikolova, Jochen Schweitzer, and Christine Gilroy

8. From Department to Consultancy: Building Human-Centered Design Capabilities at Swisscom 
Katja Bürki

9. From Underdog to Design-Led Innovation: Scaling Design Thinking at Thales 
Sihem BenMahmoud-Jouini and Didier Boulet

10. An Army of One: How One Person Set Off a Grassroots Movement at the U.S. Department of Labor
Virginia Hamilton and Lisa Carlgren

11. Veteran-Centered Healthcare: Navigating Change at the U.S. Department of Veterans Affairs
Aaron Strienstra, Amber Schleuning, Veronica X. Vela, and Jaryn Miller

12. Transform with Design in Seven Lessons 
Jochen Schweitzer, Sihem BenMahmoud-Jouini, and Sebastian Fixson

Description

Design thinking is widely recognized as an alternative approach to innovation, but it can be challenging to implement, often conflicting with organizational structures, cultures, and processes. The practice of design thinking calls for a new mindset that moves past conventional approaches to innovation, and embraces ambiguity, risk-taking, and collaboration.

Transform with Design presents examples of creative organizations across industries and geographies, and recounts the stories of how they adapted design thinking to build their innovation capabilities. Written by leading industry experts and design-thinking scholars, the book features ten anecdotal experiences by professionals who detail the implementation of design thinking as it unfolded for them. Contributors share how they navigated the many barriers and obstacles they encountered along the way and describe their experience from early beginnings to the present, revealing valuable lessons for anyone who finds themselves in a similar situation.

Providing a rich tapestry of examples, anecdotes, and lessons that place design thinking in perspective, Transform with Design is for innovators interested in learning how design has transformed organizations while also gaining a current perspective on what others are doing in their field.